病历本（HealthRecords · Family）是一款帮你为家人留下干净病历的 iPhone / iPad / Mac App。本页提供常见问题解答与官方联系方式。

HealthRecords · Family is an iOS / iPadOS / macOS app that helps you keep a clean medical history for your family. This page provides FAQs and the official contact channel.

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📮 联系我们 / Contact

邮箱 / Email: [email protected]

我们会在 1-3 个工作日内回复。请在邮件中注明设备型号、系统版本与具体问题。

We respond within 1–3 business days. Please include your device model, OS version, and a detailed description of the issue.

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❓ 常见问题 / FAQ

Q1. 我的数据存在哪里？是否安全？

所有数据保存在你自己的 iCloud 私有数据库（CloudKit Private Database）中，由 Apple 端到端加密。我们没有服务器，看不到任何用户数据。

Q1. Where is my data stored? Is it safe?

All data is stored in your own iCloud Private Database (CloudKit Private DB), end-to-end encrypted by Apple. We do not run any servers and cannot access your data.

Q2. 如何取消订阅？/ How do I cancel my subscription?

打开「设置 → 你的 Apple ID → 订阅」找到「病历本」即可取消。取消后当前周期内仍可使用 Premium，到期不再续费。

Open Settings → Your Apple ID → Subscriptions, find HealthRecords · Family, then tap Cancel. Premium remains active until the end of the current billing period.

Q3. 怎么申请退款？/ How do I request a refund?

所有支付通过 Apple 处理，退款也走 Apple 渠道：访问 reportaproblem.apple.com，选择对应订单申请退款。我们无法直接为你处理 Apple 的退款。

All payments are processed by Apple. Refund requests go through Apple at reportaproblem.apple.com — we cannot issue Apple refunds directly.

Q4. 如何删除我的全部数据？/ How do I delete all my data?